At Choza, we recognize the importance of protecting the personal information of our customers and users. In compliance with the Federal Law on the Protection of Personal Data Held by Private Parties (Mexico), we inform you that we are responsible for the processing of the data collected through our online store, including name, email, phone number, shipping and billing addresses, browsing information, and, in the case of purchases, payment-related data. All payment data is securely processed by certified third-party providers; Choza does not store full credit card details.
We use this information to process orders, manage shipments, provide customer service, administer accounts, communicate updates about purchases, and—when the user authorizes it—send promotions, newsletters, or information related to our products. We also use cookies and similar technologies to improve the user experience, analyze browsing behavior, and personalize content.
Personal information may be shared only with third parties that provide essential services for the operation of our site, such as payment processors, shipping carriers, and technology providers, all committed to maintaining the security and confidentiality of your data. We implement administrative, technical, and physical measures to protect your information from unauthorized access or loss. In the event of a data breach that may affect you, you will be notified promptly. You may exercise your ARCO rights (access, rectification, cancellation, or objection) at any time by sending an email to [email protected], including your name and the reason for your request. Choza may modify this Privacy Policy at any time; the current version is always available on our website. By using our platform, you acknowledge that you have read and accepted the terms described here.
Address: Tenancingo 38, Colonia Condesa, Mexico City, 06140
Email: [email protected]
At Choza, we celebrate the beauty of handmade craftsmanship: each piece is unique, with natural variations in shape, color, or texture that reflect its origin. These characteristics are not considered defects but are an essential part of the artisanal identity of our products.
To complete a purchase in our online store, customers must provide complete and accurate information to ensure correct delivery of their order. Orders are processed using the information provided at checkout; we do not ship to multiple locations for a single purchase.
We accept Visa, MasterCard, and American Express, as well as payments made through PayPal and Mercado Pago. All order totals are calculated in Mexican pesos (MXN), regardless of the country from which the purchase is made.
Choza ships to all regions within Mexico.
For special shipping quotes or urgent deliveries, please contact us at [email protected].
We ship to various countries worldwide. Delivery times and costs depend on the destination, as well as the package size and weight.
Important:
You may pick up your order at our store free of charge:
Tenancingo 38, Condesa, Mexico City, 06140
You will receive an email notification when your order is ready for pickup.
Items added to the shopping cart are not reserved. A product may sell out even if it remains in your cart at the time of checkout.
If you receive an incorrect product or an error attributable to Choza occurs, we will evaluate the case and may:
Due to the artisanal nature of our products, variations and unique characteristics are celebrated and not considered imperfections; therefore, they are not eligible for returns.
If you receive a damaged or incorrect product, you must contact us on the same day of delivery at [email protected] with:
After reviewing your case, we will provide a solution, which may include replacing the product or issuing a refund.
For more information on how we protect your data, please refer to the full Privacy Notice available on our website.
All our products are handmade by artisans and communities throughout Mexico. Each piece tells a story and may present natural variations that reflect its human-made creation process. At Choza, these traits are a fundamental part of our philosophy and the value of every object.
México
Estados Unidos